aq222 Terms & Conditions

These terms and conditions ("Terms") form a legal agreement between the aq222 platform and you, the user ("you" or "member"). By using aq222's website, mobile application, or any related services, you are considered to have accepted all provisions of these Terms.

If you disagree with any part of these Terms, you are requested to stop using aq222's services.

1.1 Scope of the Terms

These Terms apply to all aq222 products and services, including:

• Sports betting (cricket, football, kabaddi, and other sports)
• Live casino games
• Slot games and fishing games
• Bonuses and promotional offers
• VIP Program
• All payment and financial transaction activities

1.2 Relationship with Other Policies

Alongside these Terms, aq222's Privacy Policy and Responsible Gaming Policy also apply to you in full. These documents complement each other and together form the complete legal framework governing the relationship between you and aq222.

3.1 Registration Process

To create an account on aq222, you must provide accurate and complete information. aq222 reserves the right to close accounts where false or incomplete information has been provided. During registration, you must:

• Provide your correct full name and date of birth
• Provide an active mobile number or email address
• Create a strong password
• Agree to these Terms and the Privacy Policy

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You should notify aq222 immediately of any unauthorised activity on your account. aq222 will not be liable for any loss arising from unauthorised use of your account.

To ensure security, we use SSL encryption, and steps are taken automatically to protect accounts when suspicious activity is detected.

3.3 Account Verification (KYC)

As part of the Know Your Customer (KYC) process, aq222 may at any time request documents verifying your identity, address, or financial information. This process is necessary to prevent money laundering and to ensure platform security. Failure to provide the required documents may result in withdrawal processing being temporarily suspended.

5.1 Welcome Bonus

New members receive a 120% bonus on their first deposit, up to a maximum of ৳10,000. For example, depositing ৳1,000 gives a ৳1,200 bonus for a total balance of ৳2,200. Depositing ৳18,000 or more qualifies for the maximum ৳10,000 bonus, giving a total balance of ৳28,000.

5.2 Wagering Conditions

Winnings from bonuses must meet wagering conditions before they can be withdrawn. Wagering is calculated on the bonus amount only (not on the deposit amount). For example, a 15× wagering condition on a ৳1,200 bonus means a total of ৳18,000 in bets must be placed.

5.3 General Bonus Rules

• Each bonus offer has its own validity period and conditions, which are clearly stated at the time the offer is announced.
• If bonus abuse is suspected, aq222 reserves the right to cancel the bonus and investigate the account.
• Claiming bonuses on multiple accounts from the same household or IP address is prohibited.
• A maximum bet limit may apply on winnings derived from bonuses.
• aq222 reserves the right to modify, suspend, or cancel any bonus offer at any time.

5.4 VIP Program

Loyal aq222 members can participate in four VIP tiers: Bronze — up to 0.3% weekly cashback; Silver — up to 0.6% weekly cashback; Gold — up to 0.9% weekly cashback; Platinum — up to 1.2% weekly cashback. Members can move up to higher tiers through regular betting activity.

The following activities are strictly prohibited on the aq222 platform:

• Fraudulent activity: Any attempt to artificially influence the outcome of a bet or game.
• Use of software: Operating games or betting through bots, automation software, or artificial intelligence.
• Account sharing: Allowing another person to use your account or using another person's account.
• Money laundering: Using the betting or gaming platform as a channel for money laundering.
• Bonus abuse: Strategic betting carried out with the intention of exploiting the bonus system.
• System hacking: Attempting unauthorised access to the platform's technology, software, or databases.
• False information: Providing a false identity or documents during registration or the verification process.

Engaging in any of the above activities will result in immediate account closure and the balance may be forfeited.

aq222 gives the highest priority to protecting your personal information. The platform uses SSL encryption technology, which keeps your transactions and personal information secure.

To learn more about how your information is collected, used, and stored, please read our Privacy Policy. In brief:

• Your personal information is not sold to third parties.
• Your information is used only for operating and improving the service.
• Information may be shared with relevant authorities to fulfil legal obligations.
• You may request to view, correct, or delete your information.

11.1 Complaint Submission Process

If you have any dispute or complaint, you are requested to first contact our customer service team. To submit a complaint:

1. Describe the issue in detail via live chat or email at [email protected].
2. Include the relevant transaction ID, date, and time.
3. Attach any supporting screenshots or documents.

11.2 Resolution Timeframe

aq222 will review received complaints and make every effort to resolve them within a reasonable time. Complex disputes may take longer, and you will be kept informed of the progress.

11.3 Final Decision

On matters relating to technical game outcomes or betting market results, aq222's decision shall be considered final, unless a technical error is proven.